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Conflict Management and Personal Safety

This 1 day course will give a streamlined introduction covering the key issues of conflict resolution using scenario based learning to develop awareness and understanding of how to deal with conflict in the workplace.

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Conflict Management and Personal Safety


Work related aggression and violence is a major issue in most sectors, the highest assault levels are experienced in the Health Care Sector. Evidence shows that incidents have increased over recent years to an unacceptable high level. The estimated number of incidents of violence experienced by people at work in England & Wales was 655,000 in 2004/2005 (Source: British Crime Survey (BCS) 27 October 2005).  The dental/medical team deal directly with service users, customers and patients in their everyday working lives and are therefore likely to face the risk of verbal and physical ill treatment. The Health and Safety Executive (HSE) are committed to raising awareness of work related violence and support a number of initiatives to reduce the level of incidents relating to conflict.  A conflict situation can take minutes to escalate from a misunderstanding to aggression and violence.  Employers have a duty of care to identify situations that may exist and look at ways of addressing them. By introducing Conflict Resolution Training into your organisation, you can significantly reduce the incidences of verbal and physical abuse.

Programme Structure

The course will give a streamlined introduction covering the key issues of conflict resolution using scenario based learning to develop awareness and understanding of how to deal with conflict in the workplace.  The duration of the course will be delivered over one day.


The aim of this award is to help delegates recognise potential problems before they arise. Also to develop the skills to defuse conflicts before they escalate to serious confrontation and violence with the aim of making a safer working environment

The Certificate in Conflict Management & Personal Safety comprises of five outcomes:

1. Understand the terminology used in conflict resolution

2. Have an appreciation of the laws that apply to businesses and their employees

3. Be aware of the concepts of a safe working environment and how the risk of conflict can be assessed

4. Use appropriate methods to de-escalate a confrontational situation

5. Value the importance of personal safety


Assessment for this award will be by means of continuous self-assessment, tutor review and feedback of activities undertaken and a multiple-choice knowledge ‘test’ covering the five outcomes. Those who achieve the required standard will receive the Chartered Institute of Environmental Health Level 2 Award Conflict Resolution and Personal Safety. CPD certificates will be issued representing 6 hours attendance.

Delegate Pre-requisites

No specific prior qualifications, learning or experience is required for delegates. However, the nature of both the learning and assessment required for the qualification is such that delegates will benefit from working in a healthcare environment.

Delegate Specification

This course will benefit anyone in a healthcare environment who interacts with the public, patients, clients and colleagues

Course Fee

Course fees are tailored to your specific circumstances please contact us for the most cost effective price structure to meet your specific needs.

How to book this course

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Conflict Management and Personal Safety

Alternatively, you can contact us using the details below:


Our telephone number is 0121 682 1222


You can email us at


DenMed Ltd.
115 Welford Road
West Midlands
B90 3HT
United Kingdom